Problem: The V1.24 PCMtuner is unable to recognizll are unactivated. The PCMflash prompts: " Unable to use selected interface(J2534: Scanmatik - SM2 USB). Check if it's connected and not in use by other applications."
Solution
1. Close all PCMflash software;
2. Re-insert dongle to recognize;
3. Restart PCMflash software.
NOTE
Please ask your agency to activate account firstly if haven't.
Please DO NOT open multiple PCMflash software meanwhile.
Thanks to obd2shop.co.uk engineer, problem was solved.
Question: My PCMtuner account email is unable to login since reinstalling Windows system. It always prompts: "User already exist!!" when I'm trying to log in. What's the problem, please help.
Solution
The reason why cause the issue is because previous account has been bound to system. Close the account, then re-register & re-activate can solve it.
All the users have to do is to provide account & explanation to agency, then problem can be done.
If you have the same problem, just contact your seller.
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Problem:KTAG V7.020 software was failed to identify the device after installation. It prompted “Connexion a internet non detectee: verifiez que vous disposez d'une connexion internet et essayez a nouveau(Internet connection not detected: check that you have an internet connection and try again).” Meanwhile, all icons turned grey.
What’s the problem? Please help me.
Solution
The reason why caused the issue is that the KTAG driver was not installed properly.
1. Check if the KTAG driver was forbidden or deleted by the antivirus program.
2. Reinstall KTAG driver.
3. Wait until the KTAG device is identified, then can open the software.
Problem: I was using V2.25 Red PCB KTAG 7.020 to read Mercedes ME9.7 ECU for programming. But it failed and gave a warning: “Communication error with the ECU: control all connections; if the problem persists, send the LOG file to the assistance.”
What’s going on? Can you help me?
Solution
The reason why caused ECU communication error is because of using wrong connection interface. This interface is where to connect with ME9.7 ECM engine computer for writing data.
Original BOSCH ME9.7 ECU should be read by wiring. The wiring diagram can be found in KTAG(please click into blue link).
Updates
Now can you tell your technician to give me diagram to read with ribbon cable, please?
Engineer replied
We can offer the special wiring diagram for customers, but should replace new “help” files into KTAG.
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