Solution: KTAG V7.020 “Internet connection not detected” Grey Icons

Problem: KTAG V7.020 software was failed to identify the device after installation. It prompted “Connexion a internet non detectee: verifiez que vous disposez d'une connexion internet et essayez a nouveau(Internet connection not detected: check that you have an internet connection and try again).” Meanwhile, all icons turned grey.

What’s the problem? Please help me.

Solution

The reason why caused the issue is that the KTAG driver was not installed properly.

1. Check if the KTAG driver was forbidden or deleted by the antivirus program.

2. Reinstall KTAG driver.

3. Wait until the KTAG device is identified, then can open the software.

Hope this can help.

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